Regional
Australia
Hong Kong
Malaysia
New Zealand
Pakistan
Philippines
Singapore
Taiwan
Thailand
VietnamFull Suite of Services
Our full-service distribution capabilities provide end-to-end representation of our business partners’ products, while delivering comprehensive service and solutions to our customers in all the countries we serve.
Our mission:
Bringing meaningful healthcare solutions to the people of Asia Pacific.
Sales
We have qualified sales teams with extensive relationships and coverage of healthcare professionals, hospitals and clinics. Our sales teams utilise SalesForce, the world’s #1 Customer Relationship Management platform.
Marketing
Our year-round educational programs assist healthcare providers in receiving up-to-date medical technology information and practices.
Sales Operations
Our integrated customer management team provides our customers with a single point of contact, providing services such as inbound & outbound telesales, customer support & intelligent credit management.
World Class Supply Chain Capability
Our warehousing, logistics, demand planning and customer service capabilities are designed to support the products we carry and ensure we deliver excellent service to our partners and customers.
Technical Service
We provide technical service capabilities, clinical support and after sales service. We have invested in an infrastructure that provides technical, clinical and administrative support through our manufacturer trained and accredited staff.
Regulatory
We provide regulatory services in all our 9 countries - product registrations, interfacing with the local regulatory authority, supporting post market surveillance and product recalls, and applications for reimbursements.
Business Intelligence
Our propriety & customised solutions are based on real-time market data & insights. Built on over 100 years of local business knowledge, our end-to-end market visibility serves as a strong foundation for sales planning & execution.
Quality Policy
Our operations and products meet or exceed the local quality requirements. Our local quality teams proactively engage with our partners and various authorities to ensure full compliance.
